FLAT RATE IT SUPPORT HOW TO

The Service Advisor can then give the client accurate Flat Rate billable hours for the repair, access times and testing as needed. This gives the technician the time to accurately determine the correct repair procedures and also find other needed upsell repairs. Service advisors should become comfortable with the Flat Rate codes for the various diagnostic procedures and use them liberally. If a customer comes in with a repair issue, the Service Advisor should ONLY quote diagnostic time. Service Advisors are not technicians stop diagnosing repairs on the service drive! Service Advisors should only select Flat Rate codes for sold services such as oil changes or accessory add-ons.

FLAT RATE IT SUPPORT HOW TO

It is vitally important that Flat Rate Shops train their Service Advisors on how to correctly quote time. Improper quoting on the service drive is a pet peeve of mine. Technicians can end up spending more time on a job than the Service Advisor quoted.

Would they rather pay for expertise or pay for inexperience? Going to an hourly shop, they run the risk of an untrained tech billing them for their training times. If the customer is unhappy at the time of payment, explain that a Flat Rate system ensures that a competent technician that has repeatedly completed the same repairs worked on their vehicle. Service Advisors should be trained to educate their clients on Flat Rate billing and how it benefits them on the service drive.

Waiters complaining that their billable hours are higher than their actual hours.

Efficiency rates will skyrocket and billable hours increase as your technicians work to maximize their pay.įlat Rate sounds great, doesn’t it? Happy customers, happy techs and more revenue! Unfortunately, there are downfalls to a Flat Rate shop but these can be overcome with training and appropriate management. Technicians are generally more thorough in their diagnostics and find additional items to upsell to the client and increase their hours. Less obvious, however, are the positive benefits of Flat Rate. You aren’t paying for time spent taking breaks or socializing. First and foremost, you are only paying your technicians for the labor time that they are producing. With the competition to find and keep quality technicians, Flat Rate ensures that your best employees stay. A great tech with a good supporting cast can double their pay (and your billable hours!) and their satisfaction as an employee. Your Certified Techs will reap the rewards of their expertise and strive to improve their efficiency rates.

Flat Rate flagging gives your technicians the opportunity to maximize their pay.

Proudly display and market your Flat Rate Shop status. I have found that clients that understand billing procedures are more apt to purchase additional services and become repeat customers. Educate your customers on Flat Rate Billing on the Service Drive. For clients that are unfamiliar with service repairs and how much time it should take to complete a repair, Flat Rate billing gives them the comfort of knowing that they are being treated fairly.

Flat Rate billing protects the customer and gives them a sense of security.

There are numerous benefits for your clients, your technicians, and your bottom line.

Without a clear understanding of the benefits and how to effectively quote and bill repairs, moving your shop over to Flat Rate can seem daunting. I frequently talk with dealerships that have not yet adapted Flat Rate billing and technician pay programs in their service departments.

Flat rate it support